General Questions

Where is Skinstitut available?

Skinstitut is available for purchase in medical and professional skin clinics by qualified Skinstitut practitioners and is also available through selected online stockists. Skinstitut is not sold in department stores or chemists. Please check the stockist locator on our website to find your closest stockist or call head office on (02) 9460 7559.

Are Skinstitut products cruelty free to animals?

We are very proud to say that Skinstitut does not use any animal derived ingredients in any of our products and we do not test on animals but rather human volunteers.

Is Synthetic Snake venom safe to use?

Synthetic Snake venom is a purified, laboratory derived ingredient which has been clinically tested for ultimate safety and efficacy.

SYN-AKE is a new anti-wrinkle active compound based on a synthetic tripeptide that mimics the effect of a peptide that is found in the venom of the Temple Viper. This compound imitates the parts of the venom that block the neuromuscular contractions that cause facial muscle tension, thus relaxing the skin surface.

SYN-AKE has excellent skin smoothing properties and reduces the depth of facial wrinkles in just a few days. A study involving 45 volunteers confirmed these results. During this test, the use of SYN-AKE twice daily reduced forehead wrinkles by up to 52% in just 28 days. The in vivo studies dealing with the crow’s feet confirmed the efficiency of the product.

How long should I use Skinstitut products? Should I stop using them once my skin has corrected itself?

Skinstitut products are designed to correct skin and return the skin to optimum skin health. Cosmedical ingredients will not only aid in skin correction, they will assist with healthy maintenance of the skin and prevention of premature ageing and sun damage and for this reason can be used ongoing. A seasonal skin analysis is recommended.

All of the Skinstitut products sound great. How do I know which products to use?

Everybody has different skincare priorities and needs. A thorough, professional skin analysis by a qualified Skinstitut practitioner is essential to ensure the appropriate skincare regime is recommended. Skinstituts advanced holistic skin analysis investigates the cause of any skin concerns, which can in fact, be related to diet, lifestyle or hormones. The clinic can then provide you with the relevant product recommendations to assist you. If you are not able to go to a physical location, try our online consultation here

What should I expect when I first start using Skinstitut?

Skinstitut is a corrective product which means you will see changes in the skin. In some cases as the skin renews itself, dehydration, flakiness or breakout may become evident as the unhealthy skin is encouraged to the surface. Don’t panic, these symptoms will settle after a couple of weeks leaving the skin radiant, healthy and revitalised. The benefits and results you will see in your skin will be well worth it.

What is a Cosmedical product?

Cosmedicals are the newest and the most effective category of skin products that can be purchased without prescription. Often described as an advanced cosmeceutical, Cosmedicals have the ability to target not only present and past skin damage, but provide the skin with some preventative capacity for the future. Based on a medically and clinically proven blend of AHA, Retinoids, Vitamin C, Peptides, Antioxidant and SPF technology, Cosmedicals are not only reliant on a potent percentage of active ingredients but utilise carefully formulated base formulas, encapsulation technology and penetration enhancers to deliver benefits as deep as possible into the skin.

Cosmedicals are often described as the last step before a doctor’s prescription and will typically be prescribed by a skin professional in a medispa, skin clinic or medical practice. Cosmedical products need to be used in specific dosage amounts and are not applied liberally to the skin like traditional cosmetics or cosmeceutical products. Used correctly Cosmedical skincare products can transform the skin back into optimal skin health however due to the nature of the active ingredients a period of change is expected. This usually occurs during the first two weeks of use as the unhealthy skin comes to the surface and is replaced by new healthy skin cells. This is a sign that the ingredients are working and that you have a good quality Cosmedical product. This settles over a couple of weeks revealing your best skin ever. The beauty of Cosmedical skin care is that the skin becomes healthier and stronger unlike a cosmetic that merely masks underlying conditions such as dryness. So there you have it, when it comes to your skin – it’s always good to know the definition of the name for the product you’re using. Especially before you decide to let it touch something as important as your skin.

Product Usage

My Skinstitut practitioner said I should only use a small amount of product. How much is too much?

Skinstitut is a highly active, Cosmedical product that should be slowly introduced into your skincare regime. Overuse of product may result in redness, and irritation as the skin has been bombarded with too many active ingredients. If you are using more than a pea size amount of product you are using too much. Irritation is a sign of too much product being used.

Eye Believe is flaking on my skin, why is this happening?

This means too much product is being used. Apply only a pinhead amount, pat (do not rub) around the edge of the bone surrounding the eye.

I have started using the Retinol and my skin is now sensitive and irritated, why is this happening?

This means too much product is being used. Retinol is a form of Vitamin A that promotes skin cell renewal by increasing collagen and elastin production. Apply one pump every other evening building up to every evening on clean dry skin. Gently stroke outwardly in a circular motion, gradually spreading onto the entire face, throat and chest. Avoid the eye area.

If you have more of a sensitive skin try the Rejuvenate 15 serum as it contains Lanablue which is a botanical Vitamin A and is less reactive on the skin.



Why does Skinstitut now have different packaging?

Skinstitut has new flip-top dispensers on correcting serums. This allows for easy dispersal of your serum to ensure there is no wastage. We have phased out the use of the airless pump in preference for the flip-top dispenser due to our valued customer feedback.

Product ingredients

Is the L-Lactic derived from milk?

Lactic Acid is traditionally derived from milk but the ingredient used at Skinstitut is produced synthetically in a laboratory for hygiene purposes. It is perfect for more sensitive skins as it does not penetrate as deeply or quickly as Glycolic.  Lactic also has additional benefits, skin hydration, and an ability to increase natural ceramides (improving the skin’s barrier function) and reduced irritation.

Will Even Blend Serum bleach my skin?

Even Blend Serum will not bleach the skin; however it will help to even out skin tone for a brighter complexion. Even Blend Serum contains Wakamine which is very high in Vitamin B3. This ingredient is essential for inhibiting melanin transfer into the skin cell. Your Even Blend Serum will not only aid in the prevention but also the formation of melanin, reducing the appearance of pigmentation.

Can I use Laser Aid for anything other than after laser treatments?

Absolutely, Laser Aid is a multi-tasking product and is suitable for use by the whole family. Sold as a non-steroidal hydrocortisone cream, Laser Aid is not just limited to post laser treatments.

With powerful properties to not only cool and soothe skin but to actually draw heat out of the skin, Laser Aid is recommended for rosacea skins, after microdermabrasion, waxing, and shaving, and it even makes a great mask for acneic skin types due to its anti- inflammatory, antibacterial properties.

Men can try Laser Aid as a pre-shave gel and we have seen wonderful results when used on eczema and dermatitis.

Hot, reactive or sun exposed skin will also benefit from the cooling, soothing, anti-inflammatory effects of Skinstitut’s Laser Aid.

How do I use the vitamin C?

Mix one tiny shake of powder (a grain of rice amount) with the products listed below.

*Correct amount of Vitamin C to use, with one pump of the Skinstitut product of your choice at the back of your hand.

Can I mix Skinstitut’s Vitamin C with all the products in the Skinstitut range?

It is best to mix the Skinstitut Vitamin C with a product that is going to stay on the skin. We recommend using your Vitamin C with Enzymatic Micro Peel, Even Blend Serum, Retinol, Hydrating Mask, Moisture Defence or Age Defence SPF 50+.

We do not recommend using the Rejuvenate 15 Serum or Repair Balm as both of these products contains Copper which counteracts the Vitamin C.

What percentage is your retinol?

We use one of the most potent, highest quality retinols available on the market. Our retinol is transported on dry ice to to our lab to maintain maximum freshness and uses microscopic encapsulation technology for superior ingredient penetration and stabilisation.

Here at Skinstitut, we pride ourselves on transparency. Some companies may only promote the percentage of an ingredient as the whole retinol complex (this can include derivatives of other ingredients) which can be misleading. We want to be transparent with the consumer and talk about the percentage of actual active retinol.

The Skinstitut Retinol is a 1.25 % potent encapsulated retinol which is the equivalent of 0.25% active Retinol.

Experts in skin

Locate your nearest stockist

5 a-day

Follow us

Skinstitut - Experts in skin Skinstitut - Experts in skin Skinstitut - Experts in skin